StrangerCam Help Center
Quick fixes for the questions we hear most: camera permissions, slow matching, free matches, coins and reports. If you do not find your answer here, contact support.
- Camera and mic
- Free matches and coins
- Reports
Camera or microphone not working
Nine times out of ten this is a permission that was dismissed the first time the prompt appeared. Work through these in order.
- Allow the site in your browserTap the lock or camera icon next to the address bar, set Camera and Microphone to Allow, then reload the page.
- Close other apps that use the cameraZoom, Teams, Meet or a camera app can hold the device. Close them and try again.
- Check phone settingsOn iPhone, Settings > Safari (or Chrome) > Camera and Microphone. On Android, Settings > Apps > your browser > Permissions.
- Try another browserRecent Chrome, Safari, Edge or Firefox all work. Update if yours is old.
Matching is slow or keeps failing
Matching depends on who is online. Late-night and weekend evenings are usually busiest. If you wait more than a minute, tap Start again, check your connection, and try Audio or Text, which can match faster than video.
If the video freezes mid-chat, switch to Wi-Fi if you can, close other tabs, and try random video chat again. A fresh match gets a fresh connection.
Free matches and coins
Your first match is free and there are free matches every day. The Try a Free Match screen shows how many you have left. Longer or premium sessions can use coins, which you buy in the wallet. Nothing is charged unless you complete checkout. Details are on the free video chat page.
If a payment did not go through or you were charged unexpectedly, email support[at]strangercam.cc with the time and the amount, and we will look into it.
Reporting and blocking
During a chat, use Report on the chat screen. After you leave, you can still contact support with the time and a short description. Block stops that person from reaching you again. For what counts as a violation, read the community guidelines.
Your information
To ask about your data or request deletion, see the privacy policy and then email support[at]strangercam.cc. Please use the address you were using on the site if you have one.
Phone-specific tips
On phones, the usual culprit is a low-power mode or a browser that is not fully updated. Turn off battery saver for the session, update your browser, and keep the page in the foreground while matching. Switching apps can pause the camera. If you are on mobile data and the picture is blocky, try Wi-Fi, or start with Audio. For more on how matching works, read how it works.
Questions people ask first
Why does it say camera blocked?
Why can I not hear the other person?
How do I see my free matches?
How do I contact support?
Related on StrangerCam
Ready to meet someone new?
Tap once, allow your camera and say hello. Your first match is free, and you can skip whenever you like.
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